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Suspicious login alerts

An alert is a warning, and you still have time.

Stuck? Hand it to a recovery team and skip the guesswork.

We'll handle it for you

First, is the alert real?

Check inside the app, not the email: Accounts Center, then Password and security, then Where you're logged in and Login alerts. Never click links in an alert you weren't expecting.

If it wasn't you

  1. Tap "This wasn't me" in the app.
  2. Change your password.
  3. Turn on authenticator 2FA.
  4. Log out all other sessions.

If it was you

New phones, travel and VPNs all trigger alerts. Confirm it was you and carry on.

More recovery guides

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