The hacker turned on two-factor
They locked the door behind them, but there's still a way in.
Stuck? Hand it to a recovery team and skip the guesswork.
We'll handle it for youA login screen asking for a code from an authenticator or a number you don't recognise means the intruder set up 2FA. Guessing codes won't work.
Steps
- On the code screen, tap Try another way or Need another way to confirm it's you?
- Choose the identity option: video selfie or ID.
- If it isn't offered, start from instagram.com/hacked or facebook.com/hacked.
- Recover your email account first if it was also compromised: email first.
- Once you're in, remove their 2FA, set your own and save fresh backup codes.
This is one of the harder cases. UnbanPro recovers accounts with hacker-enabled 2FA.
Questions people ask
Can Meta remove 2FA for me?
Only through the identity check in the recovery flow. Support won't do it on request.
More recovery guides
- Instagram hacked: the recovery checklist
- Facebook hacked: the recovery checklist
- Disabled, suspended, locked or hacked? How to tell
- No email, no phone: the recovery route
- Someone's in your account right now
- Username changed or account deleted
- Lock it down after recovery
- Two-factor authentication, done right
- Spotting recovery scams
- Fake Meta messages: how accounts get stolen
- Warn your followers
- Business assets after a hack
- WhatsApp hijacked: getting it back
- Your account emergency kit
- Prevention checklist
- Recovery FAQ
- Getting past "Confirm you're human"
- Getting the video selfie accepted
- Security code not arriving
- Hacked, then disabled
- Facebook "Your account has been locked"
- Unknown account in your Accounts Center
- SIM swap: when your number is the weak spot
- Suspicious login alerts
- Recover your email first